Setup · 1 of 2
What's your
IT person's
name?
Setup · 2 of 2
And who
are you,
exactly?
Step 1 · The Problem
🧑‍💻
📞

"Yes, .
What is it?"

Step 2 · The Device
Which
device
betrayed you?
Step 3 · The Classic
Have you
turned it off
and on again?

"Have you tried turning it off and on again?" — This question exists because it solves roughly 40% of all IT complaints. Every. Single. Time.

— , absolutely always

Your . Fully off. Wait 1 minute. Back on.

Step 3 · Go Do It
Put it to
sleep.
Wake it up. 💤

Step 1: Fully shut down your . Not sleep — fully off.

Step 2: Wait 10 full seconds.

Step 3: Power it back on. Let it fully load.

Step 4: Come back here.

⏱️ Two minutes. You've got this.
Step 4 · Moment of Truth
Working
now? 🤞
Step 5 · Spread Check
Just you,
or the
whole team?

Quickly ask a colleague if they have the same issue. 15 seconds. If multiple people are affected, IT needs to know immediately — that changes everything.

🤝 Quick social check
Step 6 · Last Resort
5 more things
to try before
you call.

Still nothing? You've officially exhausted self-service. earns this message. Lead with what you already tried — they'll love you for it.

✅ You really, genuinely tried.
🔄🎉

Turning it off & on fixed it.

The oldest trick in the book. Works every single time. You are self-sufficient and wonderful.

"And is it working now?" — Yes. Yes it absolutely is.

sleeps peacefully. All thanks to you, . 🌟

🤖✨

The AI fixed it!
Hero mode.

No IT desk. No email thread. No waiting.
Just you, a robot, and a solved problem.

will never even know. Perfect.

Proud of you, . 🏆

🚨

Tell right now.

Multiple people affected = real outage or network issue. This is exactly what IT is for.

Message them: who's affected, what system, since when.

Smart of you to check first, . This one's legit. 👍

🔡😅

It was Caps Lock.

It's okay. It happens to absolutely everyone. At least once a week, somewhere in every office.

will never know. This stays between us.

You're doing great, . Truly. 🏆

📧🔐

Call .
Have this ready:

✅ Your email address
✅ Which device / app you're using
✅ The exact error message you see
✅ When it last worked correctly

"Hi, I'm locked out of my email. I already tried incognito and it didn't help."

You did the legwork, . will appreciate it. 🤝

💻🔐

Call .
Have this ready:

✅ Your Windows username
✅ Which computer (name or location)
✅ Whether it's expired or just wrong
✅ When it last worked

"Hi, I can't log into my computer. Username is [X], it's the one in [location]."

They'll need remote access for this one, . Stay near your desk. 🖥️

🔒💼

Call .
Have this ready:

✅ The exact name of the software or VPN
✅ Your username for that system
✅ The error message it shows
✅ Whether you've ever logged in before

"Hi, I'm locked out of [software name]. Never changed my password, just stopped working."

Good info = faster fix, . You've got this. 🙌

🔑❓

Call .
Have this ready:

✅ What system you're trying to access
✅ Your username
✅ The exact error message
✅ Last time it worked

"Hi, I'm locked out of [thing]. I already tried Caps Lock and incognito — no luck."

You tried, . That counts. 🤝

📩

You've earned
the right to message.

You restarted it. You went through the checks. You looked it up. You checked with colleagues. absolutely cannot say you didn't try.

"Hi, I've already tried X, Y and Z — still stuck. Can you help?"

💡 Make the message smooth: Screenshot any error message. Note your device and what you already tried. Lead with that — will appreciate it.

You did everything right, . Good luck out there. 🙏

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